Frequently Asked Questions
What types of services does EAP offer?
Problem identification and assessment
Short-term Problem Resolution
Referrals to appropriate outside agencies and follow-up services
Crisis Intervention Services
Assitance for supervisors and managers dealing with employee work performance issues
Financial/Legal or Health Plan Referrals
- Process Referrals for Arlington Public Schools to assist with requests for accommodations, leave, attendance verification, workplace violence training, druga or alcohol testing, bloodborne pathogen training and information, management support and/or other addictions
- Manage the federally mandated Department of Transportation (DOT) alcohol and drug testing program for all CDL drivers
Administer federally governed programs under Occupational Safety Health Administration (OSHA)
Who is eligible for EAP services?
All employees, supervisors and management, covered family members, retirees, school and department work teams.
Is there a cost for services?
NO. EAP services are provided to employees at no cost. Referrals to outside providers are not covered by the EAP but co-ordinated through the employee's health insurance plan, or self-pay.
Is EAP confidential?
Yes. The EAP adheres to strict laws regarding confidentiality. All information is held confidential and is protected by the Privacy Act, state and federal regulations as well as organizational policies. Information will only be released with the written consent of the employee or a specific court order requiring disclosure. However, if an employee threatens harm to the organization, to him/herself or another person and/or a child has been abused or neglected, the EAP may notify the appropriate authorities.
What happens if my supervisor refers me to EAP?
Employees come to the EAP by way of being a “self referral” or a “supervisor referral”. Both referrals are voluntary. However, supervisor referrals are based on performance problems such as absenteeism, tardiness, conduct, work quality, attitude or other behaviors that are considered unacceptable by management. A supervisor referral is NOT DISCIPLINARY, NOR MANDATORY. The EAP plays a neutral role in the organization and serves only as a support system for employees. Employees are given the option to sign a “release of confidential information” for supervisors for the purpose of acknowledging their participation in the EAP. Due to aforementioned confidentiality rules/laws, no personal information will be revealed, unless ----by the employee. Process referrals through APS are done when there is a request for an accommodation and/or medical return-to-work procedures.
Does the EAP provide long term treatment?
Generally, the EAP does not provide long-term treatment . Short-term problem resolution will be provided if deemed appropriate. Otherwise, the EA Professional will make appropriate referrals to therapists in the community.
What are the requirements to be an EA Professional?
Employee Assistance Professionals are required to have a Masters degree in social work, counseling, psychology or related fields, be licensed or licensed eligible in substance abuse, mental health issues, and be a Certified Employee Assistance Professional (CEAP).
How do I access EAP services?
Hours of service are generally 8:30 a.m. – 5 p.m. You can call 703-228-8720 and follow the voice prompts
to make an appointment. If there is an emergency, an EA Professional can be paged (24 hours) at 703-875-2192. We ask that you make an appointment prior to coming to the EAP offices.
To schedule an appointment call one of the EA Professionals listed under Contacts and leave a confidential voice mail message that you would like to schedule an appointment. Appointments are generally scheduled within 3 business days.
Our offices are now located at 2847 Wilson Boulevard, Arlington, VA, 22201, located at the intersection of N. Fillmore, across from Whitlow's on Wilson restaurant and next to the Walgreens. Park in the rear of the building and come in through the back entrance. Ample free parking is available and you do not need a sticker to park here.