Frequently Asked Questions

• Problem identification and assessment
• Short-term Problem Resolution
• Referrals to appropriate outside agencies and follow-up services
• Crisis Intervention Services
• Work/Life Services
• Assitance for supervisors and managers dealing with employee work performance issues
• Conflict Resolution
• Employee Workshops
• Support Groups
• Psychoeducatonal Services
• Supervisor/Manager Training
• Financial/Legal or Health Plan Referrals
• Wellness activities
• Process Referrals for Arlington Public Schools  to assist with requests for accommodations, leave, attendance verification, workplace violence training, druga or alcohol testing, bloodborne pathogen training and information, management support and/or other addictions
•  Manage the federally mandated Department of Transportation (DOT)  alcohol and drug testing program for all CDL drivers
• Administer federally governed programs under Occupational Safety Health Administration (OSHA) 

Who is eligible for EAP services?
All employees, supervisors and management,  covered family members, retirees, school and department work teams.

Is there a cost for services?
NO.  EAP services are provided to employees at no cost.   Referrals to outside providers are not covered by the EAP but co-ordinated through the employee's health insurance plan, or self-pay.

Is EAP confidential?

What happens if my supervisor refers me to EAP?
Employees come to the EAP by way of being a “self referral” or a “supervisor referral”. Both referrals are voluntary. However, supervisor referrals are based on performance problems such as absenteeism, tardiness, conduct, work quality, attitude or other behaviors that are considered unacceptable by management. A supervisor referral is NOT DISCIPLINARY,  NOR MANDATORY. The EAP plays a neutral role in the organization and serves only as a support system for employees. Employees are given the option to sign a “release of confidential information” for supervisors for the purpose of acknowledging their participation in the EAP. Due to aforementioned confidentiality rules/laws, no personal information will be revealed, unless ----by the employee. Process referrals through APS are done when there is a request for an accommodation and/or medical return-to-work procedures.

Does the EAP provide long term treatment?
Generally, the EAP does not provide long-term treatment . Short-term problem resolution will be provided if deemed appropriate.  Otherwise, the EA Professional will make appropriate referrals to therapists in the community.

What are the requirements to be an EA Professional?
Employee Assistance Professionals are required to have a Masters degree in social work, counseling, psychology or related fields, be licensed or licensed eligible in substance abuse, mental health issues, and be a Certified Employee Assistance Professional (CEAP).